Help with accounts, tests, scores, and purchases.
Contact Academic English Hub
Email us for technical help, feedback about our practice content, school or partnership enquiries, and press requests. We aim to reply within a few working days.
Tell us how we can improve your TOEFL practice.
Partnership, classroom, and press enquiries.
Every section.
Every device.
One support team.
Every device.
One support team.
Help wherever you study
Whether you are practising on a phone, tablet, or computer, send us the details and we’ll help you find the next step.
WhatsApp customer support+90 850 302 8105
Technical support emailsupport@academicenglishhub.com
What can we help with?
Use general enquiries for feedback and partnerships, or technical support for help with the website, a test, or your account.
General enquiries
Use this address for questions and feedback about Academic English Hub.
- Feedback on a test, a question, or an explanation
- Teachers, schools, and partnership enquiries
- Press, media, and general information
Technical support
Use this address when you need help with the website or your account.
- Sign-in and account problems
- A test that will not load, save, or submit
- A missing score, review, or AI evaluation
Do you have any questions for us?
These answers cover the details our team needs most often.
How quickly will I receive a reply?
We aim to answer support and general enquiries within a few working days. Messages that include the test, device, time, and a screenshot are usually faster to investigate.
What should I send when a test is not working?
Tell us the section and test, what you expected, what happened instead, your browser and device, and the approximate time. Include an attempt ID and screenshot when available.
Can you help with billing or a missing purchase?
Yes. Contact technical support from the email address on your account and include the purchase date. Never send a full card number, password, or other sensitive payment details.
Where do I send privacy or data requests?
Requests to access, correct, export, or delete personal data should be sent to privacy@academicenglishhub.com.
What to include
For technical problems, include these details so we can investigate.
- The section and test you were working on, for example Listening · Full Test 2.
- What you expected to happen, and what happened instead.
- Your browser and device, for example Chrome on Windows or Safari on iPhone.
- The date and approximate time of the attempt, plus the attempt ID if one is shown.
- A screenshot, when the problem is visible on screen.
Keep moving towards your TOEFL goal.
Practise every section, take full tests, and review your progress in one place.