Merchant and contact
The service is offered under the Academic English Hub brand and operated by Efe Keskin. General enquiries may be sent to info@academicenglishhub.com, purchase and technical support requests to support@academicenglishhub.com, and privacy requests to privacy@academicenglishhub.com.
Digital service and delivery
Academic English Hub provides digital educational services and does not ship physical products. A purchase provides time-limited access to the TOEFL preparation content, AI-evaluation allowance, and other digital features displayed for the selected package.
After iyzico confirms a successful payment, the package is assigned automatically to the Academic English Hub account used for the purchase. Access normally begins immediately after payment confirmation. If payment succeeds but access is not activated, contact support with the account email address and order or payment ID. Academic English Hub will attempt to restore the purchased access. If the purchased service cannot reasonably be provided, the payment will be refunded in accordance with this policy and applicable law.
Package term and cancellation
The package duration, included features, and AI-evaluation allowance are shown before payment and recorded with the order. AI evaluations included with a package are added to the account balance and do not expire: when the package term ends, access to the paid content ends, but any AI evaluations already paid for and not yet used remain available on the account.
Packages are one-time purchases and do not renew automatically. No further payment is taken when a package expires, so there is no recurring subscription to cancel. Access ends automatically unless the customer makes a new purchase.
Immediate performance and withdrawal
Academic English Hub provides digital educational services that are activated immediately after successful payment.
By giving the separate consent requested at checkout, the customer expressly requests that access to the purchased digital service begin immediately after payment confirmation.
Where permitted by applicable law, the customer acknowledges that the statutory right of withdrawal does not apply or may be lost once performance of the digital service begins.
Immediate activation does not remove the voluntary first-day refund offer described below. This offer is additional to any refund, withdrawal, or other remedy required by applicable law.
This does not limit mandatory consumer rights relating to duplicate or incorrect charges, failure to provide the purchased service, defective or non-conforming service, or any other right that cannot lawfully be excluded.
When a refund is available
A refund request will be reviewed according to the order terms and applicable mandatory consumer law. A refund may be provided where:
You may request a full refund during the first 24 hours after confirmed payment. We use the time our server receives your request, even if review finishes later. The offer also applies favorably to existing purchases without replacing their original purchase documents or reducing any existing rights.
- A duplicate payment was made or an incorrect amount was charged.
- Payment succeeded but the purchased package was not activated and the problem could not reasonably be corrected.
- Academic English Hub cannot provide the purchased service.
- The service is materially defective or does not conform to the purchased package and applicable law requires a refund or other remedy.
- A valid statutory withdrawal, refund, or other mandatory consumer right applies.
- Within 24 hours, an unused purchase qualifies for an automatic full refund when payment and usage records are complete and there is no payment problem, dispute, or flagged misuse requiring review.
- If paid package content or paid AI evaluations have been used, our team reviews the request. Ordinary package use during the first day does not invalidate eligibility. AI top-ups with consumed credits or credits reserved for an evaluation in progress also require review.
- Browsing your account, using free features, or accessing independently earned content does not count as paid use. Incomplete historical usage records require review rather than being treated as proof of non-use.
- After 24 hours, including after access expires, you may request an exception review. Payment or activation problems, disputes, and flagged misuse receive manual review regardless of purchase age.
How to request and receive a refund
Open Purchases in your account, select the purchase, and review the refund preview before confirming. A normal first-day request needs no explanation; a payment or service problem needs a short description. Follow the request and reply in Purchases. If you need help accessing your account, email support@academicenglishhub.com with your order reference.
We aim to respond within one business day in Istanbul. This is a review response target, not a promise about when your bank will show the refund. We send in-app messages and email updates. You can email screenshots to support@academicenglishhub.com with the request number. Do not send your card number, CVV, card expiry date, password, or other sensitive authentication information.
Opening a preview or waiting for review does not change purchased benefits. Once approved, only the selected purchase's remaining access and credits are held while the payment is processed; a successful refund permanently removes those benefits. Your other purchases, free allowances, independently earned access, and saved results remain available. If the payment transfer definitively fails, held benefits are restored while we resolve the payment.
Only full refunds of the original paid amount are supported. Approved refunds are returned through iyzico to the payment method used for the original purchase. Academic English Hub does not charge a fee for processing an approved refund.
Where applicable law requires a refund to be completed within a specific period, Academic English Hub will process the refund within the legally required period. The customer's bank, card issuer, or payment provider may require additional time before the refunded amount appears in the customer's account.
